Customer care
Frequently Asked Questions
Quick answers to the questions shoppers ask most. If you still need help, our support team is ready to assist.
How can I place an order?
Add your products to the cart, sign in to your BroOffers account, confirm your delivery address and choose a payment method. Checkout is available only to logged-in customers.
How can I track my order?
Open Account → My Orders or Order Tracking after signing in. Your latest order status and tracking information will be shown there when available.
What payment methods are available?
BroOffers supports Razorpay for online payments and Cash on Delivery where available for the order.
Can I cancel an order?
Cancellation depends on the current order status. Open Account → Cancellation Requests and select the order you want to request cancellation for.
How do replacements work?
If your order is eligible, open Account → Replacement Requests and submit the request with your order ID. The item may need to pass an eligibility and quality check.
When will I receive a refund?
Approved refunds are sent to the original payment method. Banks and payment providers can take around 5–7 business days to reflect the amount.
Can I review a product?
Yes. Reviews are limited to logged-in customers who purchased and received that specific product. Only verified purchases can publish reviews.
Still need help?
Email our customer care team and include your order ID if your question is order-specific.